Refund policy
Refund Policy
Summary: We accept returns only for defective, damaged, incorrect, or missing items, and we issue refunds only. We do not accept returns for change of mind or for parts ordered in error, and we do not offer exchanges. Please confirm your part number and vehicle fitment before ordering.
Returns we accept
You have 30 days after your order is delivered to contact us about an item that is:
- Defective (does not work as intended)
- Damaged on arrival
- Not the item you ordered
- Missing from your order
Returns we do not accept
- Items you no longer want or ordered by mistake
- Parts that do not fit your vehicle because the wrong part was ordered
- Items damaged by misuse, improper installation, or normal wear
- Exchanges (we do not exchange items for a different part, size, or model)
- Gift cards
If you are not sure a part fits, contact us at support@peakline-performance.com before you order and we will help you check.
How to start a return
Email support@peakline-performance.com within 30 days of delivery with your order number, a description of the problem, and photos of the item and packaging. We may ask for more information, such as proof of the defect for installed parts. If your return is approved, we will send you return instructions and a return authorization. Returns sent without prior authorization cannot be accepted.
Approved returns are sent to our warehouse:
Peakline Performance, 51 Railroad Ave, Closter, NJ 07624, USA
Return shipping cost
For approved returns, we pay the return shipping cost and will email you a prepaid return label. We do not charge a restocking fee.
Refunds
After we receive and inspect the returned item, we will email you to confirm the outcome. If your return is approved, we will issue a refund to your original payment method within 10 business days. We do not offer exchanges or replacement parts in place of a refund. Your bank or card issuer may take additional time to post a refund. If you have not received it after 15 business days, contact support@peakline-performance.com.
Lost packages
If your package was lost in transit, see our Shipping Policy.
Contact
Peakline Performance, support@peakline-performance.com, +1 (213) 582-7057