Shipping policy

Shipping Policy

Please read this Shipping Policy before placing an order. It applies to all orders placed at peakline-performance.com and should be read together with our Terms of Service and Refund Policy.

1. Where We Ship From and To
Orders ship from our warehouse in Closter, New Jersey, USA. We currently ship to addresses within the United States only.

2. Shipping Cost
- Orders over $200 (before taxes) qualify for free standard shipping.
- For orders of $200 or less, the shipping charge is calculated at checkout and shown before you pay.
- We do not charge handling fees.
- Sales tax, where it applies, is calculated and shown at checkout before you pay.

3. Delivery Time
Most orders arrive within 3–4 business days from the day you place your order. Delivery to some areas may take longer. Business days are Monday through Friday, excluding holidays.
Delivery times are estimates, not guaranteed delivery dates. Delivery may be affected by carrier operations, weather, holidays, high order volume, and other circumstances outside our reasonable control.

4. Carriers
We ship with USPS, UPS, FedEx, or another reputable carrier, depending on the package size, destination, and availability.

5. Tracking
We email tracking information once your order ships. Tracking may take some time to update after a label is created, and a package may not show movement until the carrier scans it. If tracking shows no movement for several days, contact us and we will look into it.

6. Shipping Address
Please make sure your shipping address is complete and correct at checkout. If you spot an error before your order ships, contact us right away and we will try to update it, but we cannot guarantee a change. Once an order has shipped, we generally cannot change the delivery address.
If a package is returned to us because of an incorrect or incomplete address, we will contact you to confirm the correct address. An additional shipping charge may apply to send it again.

7. Delayed Orders
If we cannot ship your order within the time we stated when you ordered, we will tell you and give you a revised shipping date. Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, you may choose to accept the delay or cancel your order for a prompt refund of anything paid for merchandise that has not shipped.

8. Lost, Delayed, or Delivered-but-Not-Received Packages
Once we hand a package to the carrier, the carrier is responsible for delivering it. If your package is delayed or lost, contact us and we will review the tracking and work with the carrier. Depending on the situation, we may send a replacement, file a carrier claim, or issue a refund.
If tracking shows delivered but you cannot find your package, please check around your property, with neighbors or household members, and any delivery notice from the carrier. If you still cannot find it, contact us promptly at support@peakline-performance.com.

9. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, missing, or not what you ordered, contact us within 30 days of delivery. We may ask for photos of the item and packaging. Approved returns are handled under our Refund Policy: we pay the return shipping cost and issue a refund to your original payment method. We do not offer exchanges.

10. Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned by the carrier, we will contact you to ask whether you want it sent again or the order cancelled. Additional shipping charges may apply to send it again if the return was caused by an incorrect address or refusal, and any refund is handled under our Refund Policy.

11. Cancelling an Order
To cancel, contact us as soon as possible. We can usually cancel an order that has not yet shipped. Once an order has shipped, it can no longer be cancelled, and our Refund Policy applies.

12. Returns and Refunds
Returns, return shipping costs, and refunds are covered by our Refund Policy. We do not charge a restocking fee.

13. Events Outside Our Control
Shipping may be delayed by severe weather, natural disasters, carrier disruptions, government action, or other events outside our reasonable control. We will resume normal shipping as soon as reasonably possible and update you if your order is affected.

14. Contact Us
Questions about shipping? Email support@peakline-performance.com or call +1 (213) 582-7057.

Last updated: September 2026